Frequently Asked Questions

Nayi Naveli is a premium Indian brand celebrating the art of traditional craftsmanship. We offer a curated collection of handcrafted brass, copper, and bronze products — from kitchenware and serveware to idols, diyas, and gifting essentials — all made by skilled artisans in India.

Yes! Every product at Nayi Naveli is handcrafted by skilled Indian artisans using traditional techniques passed down through generations. Minor variations in finish, texture, or weight are a natural part of the handmade process and add to the uniqueness of each piece.

Absolutely. All our products are proudly Made in India, supporting local artisans and traditional craftsmanship.

We work with three primary metals: Brass — an alloy of copper and zinc, known for its golden appearance, durability, and antimicrobial properties. Copper — pure copper, celebrated in Ayurveda for its health benefits, especially for storing and drinking water. Bronze — an alloy of copper and tin, traditionally used in Indian kitchenware and known for its Ayurvedic benefits in cooking and serving food.

Kalai is a traditional tin lining applied to the interior of brass and copper cookware. It creates a food-safe surface, prevents reactions between the metal and acidic foods, and is a centuries-old Indian practice.

Yes. Our brass and copper products with Kalai (tin) lining are food-safe. Pure copper vessels are ideal for storing and drinking water. Bronze thali sets and cookware are traditionally used for serving and cooking food in Indian households.

Using brass, copper and bronze is a long-standing tradition in Indian homes and in Ayurvedic practice. Copper vessels are traditionally used to store drinking water overnight, brass is used for everyday cooking and pooja, and bronze (kansa) has long been used for serving and eating, especially in South India. We make these pieces so you can continue these traditions in your own kitchen and mandir.

Many of our products are available in multiple sizes — such as our Masala Daani, Lagaan Handi, Coffee Filters, and Lotas. Size options are listed on each product page. If you need a custom size, feel free to reach out to us.

Hand wash with mild soap and a soft cloth. Avoid dishwashers, harsh scrubbers, or abrasive cleaners. Dry immediately after washing to prevent water marks. Polish occasionally with lemon and salt or a metal cleaning powder like Pitambari to restore shine.

Hand wash gently — avoid scrubbing the interior Kalai lining. Do not use harsh chemicals or steel wool inside. If the Kalai lining wears off over time, it can be re-applied by a local tinsmith (kalaigar).

Hand wash only with mild soap. Dry with a soft cloth immediately after washing. Polish with lemon and salt or a bronze cleaner for extra sparkle. Keep away from prolonged moisture.

Yes, brass and copper naturally oxidise and develop a patina over time — this is completely normal and adds to the vintage charm. Regular polishing with lemon and salt or Pitambari powder will restore the original golden shine.

Yes, we ship to all major cities and towns across India.

Please contact us directly via WhatsApp or email to enquire about international shipping options.

Bangalore: free 1-hour delivery anywhere in Bangalore, 24 hours a day, 7 days a week. Rest of India: orders placed before 12 PM are dispatched the same day, and orders after 12 PM are dispatched the next day. Delivery then typically takes 2–7 business days depending on your location.

All orders are carefully packed to ensure safe delivery. Our festive gift sets come in the Nayi Naveli festive gift box at no extra cost. Premium magnetic gift boxes are also available for a charge; please ask us on WhatsApp.

We want you to love your Nayi Naveli purchase! If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos and we will arrange a replacement or refund.

Yes, exchanges are possible for eligible products. Please reach out to us within 7 days of receiving your order. Products must be unused and in original packaging.

Please photograph the damaged item and packaging and contact us immediately — we'll resolve it as quickly as possible.

Absolutely! Our products make thoughtful, premium gifts for weddings, housewarmings, Diwali, Rakhi, corporate gifting, and more. Many products come in elegant gift boxes.

Yes! We offer bulk orders and customised corporate gifting solutions. Please contact us directly for pricing and customisation options.

Many of our products already come in premium gift-ready packaging. For special requests, please contact us before placing your order.

You can reach us on WhatsApp, by email at nayinaveli.in@gmail.com, or via our social media channels. We typically respond within 24 hours on business days.